Our guarantee:
There are currently over 90 sailing vessels for you to choose from to discover the Whitsunday Islands. Some vessels are great, some okay and some you wouldn’t send your arch enemy on. Here at sailthewhitsundayislands.com.au we have handpicked and selected the best vessels that we think will give you an experience that you will never forget. And if they don’t meet your expectations, we will refund your money (see conditions below)!
During your sail if you are not satisfied with the voyage in regards to the competence of the crew and the trip's total sailing experience, you need to make your feelings known to the skipper as soon as possible. If the skipper is unable to ensure your satisfaction within reasonable means, then the appropriate arrangements need to be made to have you escorted back to land. The cost for doing so will be covered by the person(s) requiring such transport. Upon arriving back to land, you need to return to the check in office and an official complaint needs to be given to the manager of the office. This needs to be in writing and signed by the person lodging the complaint. The letter will then be viewed by the manager when available to do so. The complaint will then be discussed with the vessel’s crew to ascertain the correctness of the information. If the statement is true and satisfies the manager that the crew were unable to satisfy your needs, then the monies of the deposit made to secure the voyage will be refunded within 14days.
This guarantee is unavailable where weather alone plays a major part in the passenger being unsatisfied with the trip and/or where the passenger succumbs to travel sickness and is sea sick.
The information provided on this website is of a general nature and no guarantees are made as to its completeness and accuracy. The material contained on this website is liable to change at any time without notice. The information does not constitute legal advice and as such no individual should rely or act solely on the basis of the content of this website. Accessing information on this website does not create a relationship of solicitor/client or formulate a contract between the website hosts and visitors.
All prices are in Australian dollars and are inclusive of GST. Quoted prices exclude National Park and Great Barrier Reef Marine Park entry fees, administration fees and hire equipment which is payable upon check in. There is a fee levied on all passengers to cover park entry fees and administration costs. Fees are charged by the Great Barrier Reef Marine Park Authority and Queensland Parks and Wildlife for entry into the Marine and National Parks and the overall booking fee includes these costs in addition to our administration costs. These costs are subject to change and are payable at check in. At the time of printing a total fee of $39 (approx. $13/day) is recommended by the Whitsunday Charter Boat Industry Association for a 3 day cruise to cover all these costs and includes Environmental Management Charge of $5.00 per day, commercial activity permit fee of $1.45 per day, plus administration and Goods and Services Tax of $6.55 per day. There is a 2% surcharge for credit card purchases. Prices are valid at time of publishing from 1 April 2007 until 31 March 2009.
All activities, excluding diving, are covered in the cost of the cruise. Meals, onboard accommodation, use of snorkel equipment and inclusion of a professional skipper and vessel hosts are included in the price. Prices do not include airfares. Clients should note that adventure travel involves risk. Whilst we make every effort to safeguard guests, we cannot be responsible for any damage, personal injury or loss due to the actions of passengers that are beyond our control. All cruises are subject to weather and Oz Adventure Sailing’s, Southern Cross and Whitsunday Cruises discretion.
Cancellations made less than 21 days before the cruise departure date will result in complete forfeiture of the entire booking price. For cancellations made greater then 21 days before the cruise departure date you will be refunded your deposit. We reserve the right to substitute vessels without notice at any time for any reason. We recommend you take out travel insurance.
Copyright is retained in all works contained in this website. Unless prior written consent is obtained no material may be reproduced, adapted, distributed, stored or transmitted. “Sail the Whitsunday Islands” does not guarantee that the information on this website is free from viruses or defects and recommends that an appropriate virus check be utilised prior to downloading any information.
We at “Sail the Whitsunday Islands” excludes to the extent permitted by law all liability to third parties that access information contained on this website either directly or indirectly and rely on or use such material.
We reserve the right to vary any of these Terms and Conditions at any time.
PRIVACY POLICY:
sailthewhitsundayislands.com.au is hereby referred to in this document as STWI.
STWI is committed to protecting your privacy. The following statement discloses the practices by which STWI intends to protect your personally identifiable information.
1. Collection
STWI will only collect personal information that is necessary for providing those services offered on our website. We shall advise you at all times the purpose of our collection and ensure that your personal information is collected by lawful and fair means and by your expressed consent. Such information which is collected will be held in the strictest confidence.
2. Use and Disclosure
The personal information we collect will only be used and disclosed for the purposes identified in our website. If STWI intend utilising this information for secondary purposes your expressed consent would first be obtained.
3. Data Quality
Reasonable steps will be taken to ensure that any personal information which is collected, used and disclosed is relevant, accurate, complete and up to date for the purposes for which it is to be utilised.
4. Data Security
In house safeguards will monitor and maintain personal information to protect against unauthorised access, misuse, alteration, destruction and loss. Furthermore, all information that STWI no longer requires will be destroyed or permanently de-identified to ensure continued protection of your personally identifiable information.
5. Openness
STWI publicly exhibits its personal information practices and management policies. As well as making these guidelines available STWI will take reasonable steps to bring to your attention what information it holds, for what purposes and how it collected, uses and discloses that information.
6. Access and Correction
Where information is held by STWI regarding an individual, access will be provided upon request in a form reasonably suitable to the information held, except to the extent that;
(a) The request for access by the individual is frivolous or vexatious; or
(b) Providing access would unreasonably impact on the privacy of others; or
(c) Providing access would be unlawful; or
(d) Providing access would prejudice commercial negotiations between the individual and STWI.
If access is denied to an individual then written reasons will be provided outlining why access has been denied.
Where an individual establishes that the information held about them by STWI is not accurate, complete or up to date, STWI will take reasonable steps to correct that information.
We will provide full access to all personal information you have given to us. If you do not wish to have personal information used for a particular purpose we will not do this.
If you desire to review or make necessary corrections or remove personal information you do not wish us to retain please e-mail us via our enquiry page to do so.
7. Identifiers
STWI will not adopt an identifier that has been assigned by a Government agency as a means of identifying an individual.
8. Anonymity
Whenever it is lawful and practicable, individuals will have the option of not identifying themselves when entering into transactions with STWI.
9. Transborder data flows
STWI will not transfer personal data outside of Australia unless:
(a) the individual concerned consents to the transfer; or
(b) STWI has a reasonable belief that the overseas recipient is subject to similar privacy laws to Australia
(c) the transfer is necessary for the performance of a contract between the individual concerned and STWI
(d) the transfer is for the benefit of the individual concerned and it is not practicable to obtain the individual's consent as to the subject matter of the information transferred.
10. Sensitive Information
STWI will not collect personal information which reveals race, religious beliefs, political opinions, trade union membership, details of health, disability or sexual activity or orientation unless the individual has consented.
As such STWI will not collect personally identifiable information about you except when you have authorised us to do so.
11. Cookies and Browsing
Information we collect via our website contributes to the development of the site by allowing statistical analysis of users. This collection of statistical data is carried out anonymously with no attempt to identify users or monitor their specific browsing activities.
As such, in order to help us improve our customer service, we utilise cookies in order to statistically track our web sites performance. We collect anonymous information from users of our web site including monitoring the domains from which people visit and measuring visitor activity.
We will only use your disclosed personal information or information generated by cookies that you have provided to us when we have given you notification of the intended use or disclosure and you have not objected to that use or disclosure or you have specifically and knowingly provided that information to us. STWI will not share your personal information with individuals or organisations outside of STWI.
Administration
Postal Address: PO Box 854 Airlie Beach, Queensland 4802
Email: info@sailthewhitsundayislands.com.au
ABN: 25 747851656